About this Course

This five-day instructor-ledcourse provides students with the knowledge and skills needed to isolate, document and resolve problems on a Windows 7 desktop or laptop computer.  It will also help test takers prepare for the 70-685 and 70-682 exams.

Audience Profile

This course is intended for Windows 7 desktop support technicians who resolve Tier 1 and 2 problems on desktop computers.  A minimum of three years of experience configuring and supporting desktop or laptop operating systems is recommended.

At Course Completion

After completing this course, students will be able to:

•Identify and Resolve Desktop Application Issues

•Identify the Cause of and Resolve Networking Issues

•Manage and Maintain Systems That Run Windows 7

•Support Mobile Users

•Identify the Cause of and Resolve Security Issues.

Prerequisites

Before attending this course, students must have:

•TCP/IP Troubleshooting skills

•Experience working in a domain environment

•Experience using desktop and command-line troubleshooting tools

•Experience installing and troubleshooting desktop application problems

•Experience configuring registry and group policy settings.